Part 1 of 2: Goodbye Spot
In addition, because of my experience with law enforcement and search and rescue, I realize that pinpointing my location means that I don't endanger the lives and well-being of others if something does go wrong.
I've written about that last issue several times.
- Unprepared = Clueless, Dangerous and Thoughtless
- Snowbound woman survived on tomatoes, boyfriend dies
- Mother Nature Will Kill You.
I've used version 1.0 and 2.0 with satisfactory results.
Goodbye SpotAs I prepared to get back to the Sierras after a lengthy recovery from a disastrous mountain biking injury that virtually destroyed everything in my right shoulder, I naturally made Spot a priority.
During my lengthy recovery, Spot released a third version. I was prepared to buy this until I realized that Spot's product had grown more expensive while falling behind competitive products in functionality.
The final straw that sent me in search of a replacement came from Version 3's mediocre customer reviews from Amazon purchasers.
Yearly subscription.While Spot's functionality has remained the same across the three versions, the price has increased from $49.95 per year to 149.95 with automatic renewals.
In addition that, the subscription automatically renews, but the company does not notify subscribers before their credit cards are charged. In addition, canceling a subscription involves a time-consuming search because the Spot site does not include a link anywhere to accomplish that.
It takes a user significant time to learn that the cancellation policy is hidden in the small print of the Terms of Service (ToS).
Further, while a user can subscribe online, the ToS states that cancellations must be done by a phone call to customer service, and further must be done at least 30 days before the renewal date.
But wait! There's MORE!I tried calling customer service four times beginning about six weeks before my Spot subscription was due to expire.
The phone connection quality was akin to two tin cans and a bit of rotten string. I was cut off three times. When I finally got full conversation, it seemed as if I was talking to someone from Mars. As it turns out, the Martian can't do anything, and so had to transfer me.
Cut off another three times.
When I finally got to the cancellation Martian, all I got was an up-sell and run-around. That was when I announced that I was recording the call and unless he canceled the subscription immediately, I would call American Express and initiate a chargeback.
Finally a cancellation.
And, for what is it worth, my personal experience has taught me that Visa and Mastercard will jerk you around forever on a disputed charge such as this, and frequently fail you.
I've not needed this sort of help very often, American Express has stood by me.